Privacy policy

October 24, 2022

This notice applies across all websites that we own and operate and all services we provide, including our online and financial services products, and any other apps or services we may offer (for example, events or training).

For the purpose of this notice, we’ll just call them our ‘services’. If you are a user, this notice applies to you too!

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on.

If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. Check out our terms of use for more information on how we treat your other data.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email. Who are ‘we’?When we refer to ‘we’ (or ‘our’ or ‘us’), that means CarbonDesk and theGreenly.Life Limited and we are based in Auckland New Zealand. Our Objective is to simplify sustainability by creating every day products with innovative, mindful materials.

We help to measure, reduce and offset our emissions, and making user a carbon neutral organisation, archiving carbon zero certification.

At the core of our platform is our beautiful cloud carbon SAAS software. Our principles of data protectionOur approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.

Transparency:
We take a human approach to how we process personal data by being open, honest and transparent.Enablement: We enable connections and efficient use of personal data to empower productivity and growth.

Security:
We champion industry leading approaches to securing the personal data entrusted to us.

Stewardship:
We accept the responsibility that comes with processing personal data.

How we collect your data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services. Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type.

We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (for example, by personalising the content you see).

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, take a look at our cookie notice. Information we get from third parties: The majority of information we collect, we collect directly from you.

Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:to perform a contract with you, orwhere we have legitimate interests to process the personal data and they’re not overridden by your rights, orin accordance with a legal obligation, orwhere we have your consent.If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you. How we use your dataFirst and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you.

We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services marketing communications (CarbonDesk or another product or service we think you might be interested in) in accordance with your marketing preferences asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email or otherwise.

To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.

To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.

To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.

To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

How we can share your dataThere will be times when we need to share your personal data with third parties. We will only disclose your personal data to:third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to youregulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure an actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business other people where we have your consent. SecuritySecurity is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. We do not collect your credit card details to process your payment or for customer service purposes. Your credit card details are collected, processed and stored by our third party payment providers pursuant to their terms of use and privacy policies (currently Stripe).

We recommend that you read Stripe’s privacy policy and Terms of Use so that you can understand the manner in which your Personal Information will be handled by them. In particular, remember that Stripe may be located, or have facilities that are located, in a different jurisdiction than you or us. If you elect to proceed with a transaction then your information may become subject to the laws of the jurisdiction(s) in which Stripe or its facilities are located.

Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication.know what personal data we hold about you, and to make sure it’s correct and up to date request a copy of your personal data, or ask us to restrict processing your personal data or delete it object to our continued processing of your personal dataIf you’re not happy with how we are processing your personal data, We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority.

They will be able to advise you how to submit a complaint. How to contact usWe’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch at support@carbondesk.life